We are happy to issue refunds/replacement only on returned items if your order arrived damaged, non operational, or we sent the wrong item to you.
If we sent the correct item, and your order arrived in a good condition, and as described, unfortunately it cannot be returned.
[ I ] How to return an item?
We are happy to accept returns for a full refund if your order arrived damaged, non operational, or we sent the wrong item to you.
Please do not 'return to sender', as the warehouse from which your item was shipped may not be the same warehouse to which it should be returned.We are not responsible for items returned to the wrong address. We are not responsible for items returned to the wrong address.We are not responsible for items that do not reach us .
If we sent the correct item, and your order arrived in a good condition, and as described, unfortunately it cannot be returned.
To return an item, please follow the steps below:
1.Send a photo and video of the damaged / incorrect item to thegreenbeginning@gmail.com and include a description of the problem.
2.Please include your order number .
3.If your order qualifies for a refund we will let you know which address to return it to .
4.Return shipping must be paid by you.
[ II ] Please do not 'Return to Sender'
If your order was received damaged, non operational, or we sent you the wrong item, please contact us to let us know you would like to return your order.We will send you the correct address to return the item.
We pride ourselves in the quality of our products, so if we sent the correct item , and it was received in undamaged condition, unfortunately, we cannot accept returns.
We cannot accept returns if our item return instruction are not followed.
The reason for this is because your order may have to be a returned to a different warehouse from the one it was shipped.
If you 'return to sender', or return to the wrong address, we may not be able to find your returned order.In which case, we are not responsible for the package