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    Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

    We are happy to offer free exchange on Shark Slippers but currently we are unable to offer refunds.

    Q:If I enter my email address will you sell my information?

    A:We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

    Q:How can I pay?

    A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, etc.

    Q:How long will it take for my items to arrive?

    A:It will usually take 5-14 business days for orders to arrive in the US. Shipping time to Canada, UK, and Australia is about 8-15 business days. Shipping times vary from product-to-product; based on demand and shipping location. 

    Please email customer service with any of your concerns:

    Q:How long will it take to receive a tracking number?

    A:It will take about 2-4 business days.

    Q:Is Checkout on this site safe and secure?

    A:You can be absolutely sure that all purchases here are safe and secure.

    Q:Will I receive a confirmation number when I place my order?

    A:Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

    Q:Who can I contact if I have a problem with my order?

    A:All inquiries can be forwarded to

    Q:Do I have to have an account to place an order?

    A:No account is not mandatory. 

    Q:Why would I need the items you sell?

    A:All of the products offered at TheGreenBeginning are real musts for modern busy people.As soon as you try out any of our products, you will say:"Oh wow, how could I live before without that!" and that is entirely true.All of our products are aimed at making your life better. 

    Q:How can I get information about upcoming sales and special offers?

    A:The best and easiest way is to follow us on social media,where we post all the information beforehand! Moreover, you can get your notifications per email if you subscribe to our newsletter at the bottom of home page of TheGreenBeginning.

    Q:How do I place an order?

    A:First you have to make an account on our website. Then if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

    Q:How do I know that my order is confirmed?

    A:Immediately after placing your order you should receive an email notification you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

    Q:Can I purchase multiple products in a single order?

    A:Yes you can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to  "Enter Shipping Information" to finalize your order.

    Q:How do I track my order?

    A:It's always great to know exactly when your order will be delivered. The best way to find out is by tracking the package using a tracking service. Here at TheGreenBeginning, we have access to the exact same information as you.

    For further assistance,please contact our Customer Service through emailing us at

    Q: How we deliver all goods on Time & in Perfect Condition?
    As of right now, we do not manage inventories, thus we do our business in collaboration. We promise you a quick and excellent delivery of the goods to your doorstep.

    Q:When will I get my order?

    A:COVID 19 is affecting our Shipping Times

    If you've placed an order, and it hasn't arrived within the specified time frame. it may have been delayed due to Covid 19. But please be assured, your order is on its way.


    Our shipping times vary due to:

    Which item is ordered

    Which warehouse the item is being shipped from.

    Processing Time

    Our suppliers require a processing time of 2-4 business days to prepare your order for shipment.

    Shipping Time

    Once your item is prepared for shipment, and it begins its journey to you, this starts the shipping time.

    Shipping time is usually 7 to 14 days business days.

    Adding the processing time to the shipping time to get total delivery time for your order.

    Please be assured, your order is on its way

    If you placed an order a while ago, and it hasn't arrived within the specified time frame, please be assured it is on its way.

    Q: How do I get a Refund?

    A: We are happy to issue on refunds on returned items if your order arrived damaged, non-operational, or we sent the wrong item to you.

    If we sent the correct item, and your order arrived in a good condition, and as described, unfortunately it cannot be returned.

    Q: How to return an item?

    [ I ]

    We are happy to accept returns for a full refund if your order arrived damaged, non operational, or we sent  the wrong item to you.

    Please do not 'return to sender', as the warehouse from which your item was shipped may not be the same warehouse to which it should be returned. We are not responsible for items returned to the wrong address. We are not responsible for items returned to the wrong address. We are not responsible for items that do not reach us.

    If we sent the correct item, and your order arrived in a good condition, and as described, unfortunately it cannot be returned.

    To return an item, please follow the steps below:

    1.Send a photo and video of the damaged / incorrect item to and include a description of the problem.

    2.Please include your order number.

    3.If your order qualifies for a refund we will let you know which address to return it to.

    4.Return shipping must be paid by you.

    [ II ]

    Please do not 'Return to Sender'

    If your order was received damaged, non operational, or we sent you the wrong item, please contact us to let us know you would like to return your order.We will send you the correct address to return the item.

    We pride ourselves in the quality of our products, so if we sent the correct item , and it was received in undamaged condition, unfortunately, we cannot accept returns.

    We cannot accept returns if our item return instruction are not followed.

    The reason for this is because your order may have to be a returned to a different warehouse from the one it was shipped.

    If you 'return to sender', or return to the wrong address, we may not be able to find your returned order.In which case, we are not responsible for the package.

    Q: How much does shipping cost?

    A: We offer Free International Shipping. Please note, duties and other international shipping charges are non-refundable.

    Q: Do you have accounts on social media?

    A: Yes As our company initially started on social media,we strongly believe that it is  still our main channel to communicate with our dear customers.Thus we have an account on almost all popular social media platform, such as Instagram .Follow us to stay updated and always be the first to get to know about our special offers!

    Q: How do I cancel my order?

    A: Cancellations are only accepted for full-priced items, within 30 minutes after an order is placed.Please if you have to cancel your order for any reason reach out to us immediately at if you are able to cancel within the given time frame.We process orders as quickly as possible so cancellations are time sensitive. We also need the reason for your cancellation because cancelling an order reflects poorly on our brand. 

    Q:How can I tell what color the product is?

    A:Because every monitor displays color differently we cannot be responsible for products appearing differently than expected.

    Q:The tracking number says delivered, but I haven't received my order.What should I do?

    A:We really apologize that your item was not delivered to you.As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox.What we can recommend is that you can check with neighbour to see if they possibly have the package or check your local post office.

    Most customers who have the same situation as you have found their item either with their neighbour or at the local post office.All domestic delivery issues become the responsibility of the local postal service once it's been shipped. You may contact them directly.

    Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for package that are sent to the wrong address that the buyer has entered.

    Q: What is the time frame to report a problem with my order?

    A: You must report any problem related to your order before 7 days after your order has been shipped.If a claim is not submitted within the pre-required time, unfortunately, there's nothing we can do to help you.

    Q:Do I have to pay customs charges on my order?

    A:Unfortuntaely TheGreenBeginning is unable to advise what customs charges may be applied what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by TheGreenBeginning. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

    Q:Will I (the customer) have to pay customs?

    A:For most countries you will not have to pay customs, but it depends where are you located.

    Q:Why did the price increase on checkout?

    A:The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the purchase total price. If the price difference is superior to expected, please contact us at and we will happily check it for you.

    Q:My payment was denied. What should I do?

    A:If you are experiencing an issue when making a payment, please double check and follow the following steps

    Error message

    -Make sure you have inputted the correct details by checking all the information correctly.

    -Contact your bank to ensure there are no problems with the card.

    -Please contact us to submit details and we will investigate further.

    To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can ):

    -What operating system you use (e.g. ios, Android, Windows Vista ,Mac OS X)

    -What Internet Browser you are using(e.g. Internet Explorer, Firefox, Safari, Chrome)

    -What payment method you were trying(e.g. PayPal,Visa)

    -A description of the problem and what time the problem occured.

    -If you get an error message, please include it in your message to us

    Payment Declined

    If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address you informed on checkout. If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined. 

    If you can't find your solution feel free to Contact Us at 

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